Privacy Policy

At Grey Eagle, we are committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable data protection laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Grey Eagle operates under the regulations of the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission.

1. Information We Collect

When you register an account with Grey Eagle, we collect personal information necessary for account management and the provision of our services. The types of information we collect include:

• Registration Data: This includes your name, date of birth, address, and contact information.
• Payment Details: We collect information related to your payment methods, including credit card information and other financial data necessary for processing transactions.
• Technical Logs: We gather technical information such as IP addresses, device identifiers, browser types, and cookie data to enhance user experience and maintain site security.

2. Purpose of Data Usage

Your personal information is used for various purposes essential to the operation of our online casino services, including:

• Account Management: To create and manage your player account, ensuring a secure and personalized experience.
• Marketing Communication: We may use your information to send promotional materials, newsletters, and updates about our services, with your consent.
• Anti-Fraud Checks: We implement measures to prevent fraud and protect the integrity of our platform.
• Anti-Money Laundering (AML) Compliance: We adhere to applicable laws and regulations to prevent money laundering activities, which may involve collecting and verifying personal information.
• Know Your Customer (KYC) Procedures: To comply with regulatory requirements, we perform identity verification checks to ensure that players are of legal gambling age and to prevent fraudulent activities.

3. Data Sharing

Grey Eagle may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate transactions and process payments, we share necessary data with our payment processing partners.
• Verification Partners: We may disclose your information to third-party verification services to comply with KYC and AML requirements.
• Regulatory Authorities: We may be required by law to disclose your information to governmental or regulatory bodies to comply with legal obligations.

4. User Rights

As a player at Grey Eagle, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you and obtain a copy of it.
• Right to Deletion: You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under specific conditions.

To exercise any of these rights, please contact our support team through the appropriate channels provided on our website.

5. Cookie Policy

Grey Eagle uses cookies and similar technologies to enhance the functionality and performance of our platform. The cookies we use can be classified as follows:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features, such as accessing secure areas.
• Analytical Cookies: We use these cookies to collect information about how visitors use our website, helping us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience on our site.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or destruction. Our security measures include encryption, firewalls, and secure server hosting.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website or by other means as appropriate.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to the support team. We are here to assist you with any inquiries you may have regarding your personal information and your rights under this policy.

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. Thank you for choosing Grey Eagle, where we prioritize responsible gaming and the protection of your personal data.